Last updated: October 2026
ViaHub (“we”, “us”) provides the ViaHub trip-planning app. This Privacy Policy explains what personal data we collect when you use ViaHub, why we collect it, who we share it with, and the choices and rights you have. If you have any questions, you can reach us through the in-app Help form (Profile → Help, category “Privacy Question”).
Account information: your name, email address, and password (your password is stored and verified by our authentication provider, Supabase — we never see it in plain text). Profile information: country of residence, nationality, hometown/town (used to help automatically fill in your country of residence), preferred currency, visited countries, optional reminders for your ID card, passport, and driving licence expiry dates (we only store the expiry date you choose to enter — never a document number, scan, or photo), and an optional profile photo, if you choose to add them. Location information: if you grant location access, ViaHub shows your current position on the Upcoming Trips map, and — only while one of your trips is actively underway, from its start date to its end date — records a background GPS route for that trip, which you can view as a logged route on the trip map. This location history is never visible to your travel companions or anyone else; only you can see it, and it is permanently deleted when the trip or your account is deleted. You can disable location access at any time in your device’s Settings without affecting your ability to plan or view trips. Trip content: the trips you create or are invited to, including destinations and dates, accommodation and planned activity details, notes, budgets, expenses, and cost-splitting information. Travel companion information: if you invite someone to a trip, we store the name and email address you provide for them, so they can be linked to that trip. Support requests: if you contact us through the in-app Help form, we collect the topic, message, and any screenshots you choose to attach, together with your email address so we can reply. Push notification data: if you enable notifications, we store your device’s push token (and platform, e.g. iOS) so we can send you trip-related alerts; this is removed when you sign out or turn notifications off. We do not knowingly collect any special-category data (such as health, religious, or biometric information) through the app.
We use your information to: create and secure your account; let you plan, view, and share trips; calculate and display cost splits and balances between you and your travel companions; send you emails you request or that are necessary for the service (account confirmation, password reset, trip invitations, Trip Brief reports, support replies); generate weather forecasts for your trip dates and locations; send you optional push notifications about upcoming trip events (such as check-in reminders or gate status changes), if you enable them; power the optional AI trip-planning assistant when you choose to use it; and respond to support requests.
During sign-up, you can optionally check a separate box to receive occasional marketing emails from us (such as product news or trip-planning tips) at the email address you registered with. This is entirely optional and is never required to create an account or use ViaHub. You can ask us at any time to stop receiving these emails through the in-app Help form (Profile → Help, category “Privacy Question”); this will not affect the essential emails needed to operate your account (such as confirmations, password resets, or invitations).
ViaHub is built around sharing trips with other people. If you are added as a travel companion on a trip, the trip owner and other companions can see the trip details, and any accommodation, planned activity, or expense items shared with you. Cost items you choose to split are visible to the specific people they are split with, so balances can be calculated correctly. Your profile photo is visible to anyone you share a trip with (shown on your companion card). Travel companions you share a trip with can also open your “ViaHub Passport” card, which additionally shows your name, country of residence, visited countries, and ViaHub registration date — the same information your “My ViaHub Passport” card shows about you. This never includes your document expiry reminders, phone number, email address, or any other profile field, and is never visible to anyone you do not share a trip with. We do not share your data with companions on trips you are not part of.
We use a small number of service providers (“processors”) to run ViaHub. They only receive the data needed to perform their specific function, and are not permitted to use it for their own purposes: • Supabase – hosts our database (including your push notification token, if enabled), handles account authentication, and stores uploaded profile photos. • Resend – delivers the transactional emails ViaHub sends (confirmations, invitations, reports, support replies). • Google (Gemini API) – only if you use the optional AI trip assistant: the question you type is sent to Google to generate a response. Nothing is sent to Google unless you actively use this feature. • Open-Meteo – receives only the location and dates needed to fetch a weather forecast for your trip; no account or personal data is sent. We do not sell your personal information to anyone.
We keep your account and trip data for as long as your account exists, so that the app continues to work as expected. If you delete your account, your profile and every trip you own (along with its timeline, accommodation, planned activity, notes, logged GPS route, and expense data) is permanently deleted. If you were a travel companion on someone else's trip, your name stays on that trip as a record, but is no longer linked to your account.
Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or withdraw consent for marketing communications. You can review and correct most of your profile information directly in the app. You can permanently delete your account and all associated data at any time from Profile → Delete Account. For any other request, contact us through the in-app Help form (Profile → Help, category “Privacy Question”).
ViaHub is not directed at children, and we do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us so we can remove it.
We rely on our providers' industry-standard security practices, including encryption of data in transit, and database-level access rules (Row Level Security) that restrict each account to only the trip data it owns or has been explicitly given access to.
Our service providers may process and store data on servers located in countries other than your own, including outside the European Economic Area. Where this happens, our providers maintain appropriate safeguards for that transfer.
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, let you know in the app.
If you have questions about this Privacy Policy or how we handle your data, contact us through the in-app Help form: open Profile → Help, choose the “Privacy Question” category, and describe your request. We reply to the email address on your account.